Privacy Policy

Effective Date: October 1st, 2025
Last Updated: November 1st, 2025

Round-Up City Plumbing (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, freewaterplumbing.com, contact us, or use our plumbing services.

By using our website, scheduling a service, or providing your contact information, you agree to this Privacy Policy.

We collect personal information that helps us provide plumbing services and communicate with you effectively, including:

• Contact Information: Name, address, phone number, and email address.
   
• Service Information: Details about your plumbing service requests, appointments, and property details relevant to the work.
   
• Communication Data: Information about calls, texts, and messages exchanged with our company.
   
• Payment Information: When applicable, payment details for completed services (processed securely).
   
• Technical Data: IP address, browser type, and website usage data collected via cookies or analytics tools.
   

We use the information we collect to:

• Schedule, confirm, and manage plumbing appointments.
   
• Contact you via phone call or text message about service updates, estimates, or emergencies.
   
• Send invoices, receipts, and service confirmations.
   
• Respond to questions, feedback, or warranty requests.
   
• Send promotional offers or updates about our services (only if you have opted in).
   
• Improve our website, services, and customer experience.
   

By providing your phone number, you consent to receive calls or text messages from us regarding:

• Appointment confirmations and reminders.
   
• Service updates or technician arrival times.
   
• Follow-up communications about completed jobs.
   
• Promotional messages about plumbing services or discounts (only with your consent).
  

SMS Terms & Conditions

1. SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

1. Types of SMS Communications:

If you have consented to receive text messages from Round Up City Plumbing, you may receive messages related to the following 

• Appointment reminders
• Follow-up messages
• Billing inquiries
• Promotions or offers 

Example: "Hello, this is a friendly reminder of your upcoming appointment with Freewater Plumbing at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging at any time."

1. Message Frequency:
   Message frequency may vary depending on the type of communication. For example, you may receive up to 5 SMS messages per week related to your [appointments/billing, etc.].

Example: "Message frequency may vary. You may receive up to 5 SMS messages per week regarding your appointments or account status."

1. Potential Fees for SMS Messaging: 

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

1. Opt-In Method:

You may opt in to receive SMS messages from Round Up City Plumbing in the following way

• Verbally, during a conversation

1. Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

1.  Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at roundupcityplumbers@gmail.com

• Additional Options:
• If you do not wish to receive SMS messages, you can choose not to verbally.

1. Standard Messaging Disclosures:

• Message and data rates may apply.
• You can opt out at any time by texting "STOP."
• For assistance, text "HELP" or visit our [Privacy Policy] and [Terms and Conditions] pages.
• Message frequency may vary
   

Message and data rates may apply.
You may opt out of marketing texts at any time by replying “STOP” to a message or by contacting us directly at roundupcityplumbers@gmail.com or 541-429-2544.
"Mobile Opt in, SMS Consent,  and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes."  

Message and data rates may apply.

We may share your information only with trusted third parties who assist in operating our business, including:

• Scheduling and dispatching platforms.
   
• Payment processors.
   
• Messaging or phone service providers.
   
• IT and website hosting companies.
   

All partners are required to keep your information secure and use it only to perform services for us.
We may also share data if required by law or to protect our legal rights.

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.

Depending on your location, you may have the right to:

• Access or correct your personal data.
   
• Request deletion of your information.
   
• Withdraw consent for marketing communications.
   

To exercise these rights, contact us at roundupcityplumbers@gmail.com.

We retain your information only as long as necessary to provide plumbing services, maintain records for business or legal purposes, or as otherwise required by law.

We may update this Privacy Policy occasionally. Updates will be posted on this page with a new effective date.

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Round-Up City Plumbing
Email: roundupcityplumbers@gmail.com
Phone: 541-429-2544
Address: 818 Airport Rd Pendleton, OR 97862
Website: roundupcityplumbing.com